Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

Shipping returns

To return your product, you should mail your product to: {HOUSEHOLD CAVALRY MUSEUM, HORSE GUARDS

WHITEHALL LONDON SW1A 2AX}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Discover the Household Cavalry Museum

10am – 6pm, April to October / 10am – 5pm, November to March / Last admission 45 minutes before closing.

Book tickets

Planned closure:

The museum will be closed on the following dates & timings:

CLOSED – Sunday 17 November

Thursday 21 November – Open 10am – 3.30pm (last admission at 2.30pm)

Friday 29 November – Open 12pm – 5pm (last admission at 4pm)

Tuesday 3rd December – Open 1pm – 5pm (last admission at 4pm)

Wednesday 4th December – Open 10am – 4pm (last admission at 3pm)

Tuesday 17th December – Open 10am – 2pm (last admission at 1pm)

CLOSED 24th, 25th and 26th December

Tuesday 31 December – Open 10am – 2pm (last admission 1pm)